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Shop Terms & Conditions of Sale

Prices and Payments

All prices included on this site are exclusive of VAT and, unless expressly stated otherwise on the product page, basket or checkout area, are exclusive of delivery charges. Delivery charges, where applicable, will be added in the checkout area.

All payments should be made to Sweet Lady Beauty Co within 3 dates that the order is placed using one of the payment options available.
 


Delivery

The products are despatched direct to the customer from Hong Kong Post Office or EMS.

Standard delivery time for most products is three working days (Local) following the day of order. Saturdays and Sundays and official Holidays are NOT defined as working days. Some products are available on a next working day delivery service if the order is placed and paid for before midday the previous working day. In some cases, Decorations and some larger items, delivery may take longer.

The customer must notify Sweet Lady Beauty Co of the delivery point at the time of ordering the products. Further, the customer must notify Sweet Lady Beauty Co of any matters which may affect access to the delivery point.

The company will make every effort to deliver products ordered on the agreed date, but, if for any reason the company is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever.
 


Non Delivery or Damage to Products

For non delivery or damaged/defective products, please notify Sweet Lady Beauty Co immediately on +852 23329887 and by email at info@sweetladynail.com.

Where damaged/defective products are to be returned to the supplier, the customer is responsible for the replacement of returning the damaged/defective products
 


Complaints

Any complaints should be addressed to Sweet Lady Beauty Co, or by email to info@sweetladynail.com.
 


General Information

Sweet Lady Beauty Co ("Sweet Lady") acts as reseller for a variety of suppliers.

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